Privacy Policy

Last Updated: February 17, 2026

1. Information We Collect

We collect information you provide directly to us when using ChatFly:

• Account Information: Email address, name (when you create an account)
• Usage Data: How you interact with our service
• Device Information: Browser type, IP address, operating system
• Cookies: We use essential cookies for authentication and functionality

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze trends, usage, and activities

3. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: All data transmitted using HTTPS/TLS
• Secure Storage: Data stored with AES-256 encryption on AWS
• Access Controls: Strict authentication and authorization

4. Third-Party Services

We use the following third-party services:

• Stripe: Payment processing (see Stripe Privacy Policy)
• Google OAuth: Authentication (see Google Privacy Policy)
• AWS: Hosting and data storage

We do not sell your personal information to third parties.

5. Your Data Rights

You have the following rights regarding your personal data, regardless of your location:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your account and data
• Export: Export your data in a portable format
• Restriction: Request limitation of processing your data
• Withdraw Consent: Withdraw consent for data processing at any time
• Object: Object to certain processing of your data
• Non-Discrimination: We will not discriminate against you for exercising your rights

How to Exercise Your Rights

To submit a data rights request, click below to open our secure data rights form:

Submit a Data Rights Request

You may also contact us at privacy@chatfly.app.

Response Timeframes

• GDPR (EU/EEA/UK): We will respond within 30 days of receiving your request
• CCPA (California): We will respond within 45 days of receiving your request
• All other regions: We will respond within 30 days

We may need to verify your identity before processing your request. We will never charge a fee for processing standard data rights requests.

6. Regional Privacy Rights

European Economic Area & UK (GDPR / UK GDPR)

If you are located in the EEA or UK, we process your personal data based on: your consent (for cookies and contact form submissions), our legitimate interests (for analytics and service improvement), and compliance with legal obligations. You have all rights listed above plus the right to lodge a complaint with your local data protection authority.

California (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act provides you with specific rights:

• Right to Know: Request information about the categories and specific pieces of personal information we collect
• Right to Delete: Request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out of Sale: We do not sell personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

Categories of Personal Information We Collect

• Identifiers: Name, email address, IP address
• Commercial Information: Transaction history, subscription details
• Internet Activity: Usage data, analytics

We do not sell personal information and have not sold personal information in the past 12 months. For more details, see our Do Not Sell My Personal Information page.

Mexico (LFPDPPP)

If you are located in Mexico, you have ARCO rights (Access, Rectification, Cancellation, and Opposition) under the Federal Law on Protection of Personal Data Held by Private Parties. To exercise these rights, submit a request via our data rights form. We will respond within 20 business days.

Spain (LOPDGDD)

If you are located in Spain, you have rights under the Ley Orgánica de Protección de Datos Personales y garantía de los derechos digitales, including the right to digital disconnection and digital education. You may also lodge a complaint with the Agencia Española de Protección de Datos (AEPD).

7. Cookies

We use essential cookies for:

• Authentication and session management
• Remembering your preferences
• Security and fraud prevention

We do not use advertising or tracking cookies.

8. Children's Privacy

ChatFly is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can delete your account at any time.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date and posting the new policy on this page.

11. Contact Us

For privacy questions or to exercise your rights, contact us at:

Email: privacy@chatfly.app

General Support: support@chatfly.app

Company: SnapIT Software

Owner: Terrell Flautt

Location: Texas, USA

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